Toya Sun Palace Resort & Spa, Sobetsu - Reviews, Rooms Options & Prices 2025

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About the Resort

7-1 Toyako Onsen, Sobetsu, Japan

Toya Sun Palace Resort & Spa is a 4-star family-friendly resort located by Lake Toya in the prime touristic area of Sobetsu, Japan. It offers a blend of modern amenities and traditional features, set against the stunning backdrop of Shikotsu-Toya National Park and Mount Usu. Guests can enjoy the unique combination of hot spring relaxation and varied leisure activities available at the resort. With a focus on family-friendly facilities, the resort is perfect for both relaxation and recreation.

Location

Toya Sun Palace Resort & Spa is ideally located 100 km from New Chitose Airport, making it easily accessible for travelers. The resort is a 2.5-hour drive from central Sapporo, with a free shuttle service available at designated times for added convenience. Nearby landmarks such as Shikotsu-Toya National Park and Mount Usu provide guests with natural beauty and outdoor activities within a relaxing rural setting.

Rooms

The resort offers 324 air-conditioned accommodations featuring carpeted floors and conventional amenities. Rooms include flat-screen TVs, seating areas with sofas, refrigerators, and private bathrooms equipped with complimentary toiletries. Guests can enjoy views of the lake or the surrounding landscapes from various rooms, which also come with tatami flooring and traditional futon bedding options.

Eat & Drink

Onsite dining includes the Palacio buffet restaurant, which serves breakfast and dinner with a variety of more than 40 dishes, including American and Asian cuisine. Guests can also enjoy Japanese dishes and alcoholic drinks at Izakaya Dosanko. The poolside location of the restaurant enhances the dining experience with scenic views, making meals both delightful and satisfying.

Leisure & Business

Leisure activities at the resort include access to the Nangoku Island amusement facility, featuring indoor pools, waterslides, and spa baths. Guests can indulge in relaxing treatments at the various hot spring baths and wellness facilities, which provide refreshing massages as well. The resort caters to families with large wave pools and children's pools, ensuring fun for all ages.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Modern Triple Room Non-Smoking

Max:

3 persons

30 m²

Bed options:

2 Single beds

Lake view

Shower

Heating

room details

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Modern Japanese-Style Room Non-Smoking

Max:

3 persons

30 m²

Bed options:

2 Single beds

Lake view

Shower

Heating

room details

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Standard Room Tatami Area Lake View Non-Smoking

Max:

4 persons

35 m²

Bed options:

2 Single beds

Lake view

Shower

Heating

room details

Check Prices

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Getting around

Explore available ways to reach your dream destination

City Centre

Sobetsu100 m

Airports

New Chitose (CTS) 96.8 km

Sapporo Okadama (OKD) 112.7 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Onsen!

“The onsen offered amazing views of the lake, providing a serene escape with a perfect balance of relaxation and rejuvenation.” view full review

Endless Fun for Kids!

“The waterpark features thrilling slides and a fantastic wave pool, ensuring our children had a blast throughout our stay.” view full review

Buffet Variety!

“The buffet dining experience provided an extensive selection of dishes, allowing us to try different cuisines, catering to various tastes.” view full review

Inclusive Activities!

“The hotel organized engaging activities for all ages, including bingo games, creating a fun environment suitable for families.” view full review

General

Free Wi-Fi
Free parking
Safe deposit box
24-hour reception
Luggage storage
Lift
Sundry/Convenience shop
Gift/Newsstand
Multilingual staff

Guest Parking

Electric kettle

Services

Shuttle service
Laundry
Dry cleaning

Dining

Paid breakfast

Business

Meeting room

Children

Babysitting/Child services
Children's pool
Water slides
Game room

Spa & Leisure

Indoor swimming pool
Night club
Sauna
Steam room

Room features

Air conditioning
In-room safe

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
Telephone

Room decor

Carpeted floor

Location

7-1 Toyako Onsen, Sobetsu, Japan

Map view

7-1 Toyako Onsen, Sobetsu, Japan

City landmarks

142-5 Toyako Onsen

Toyako Visitor Center

1.1 km

21 Toyako Onsen Toyako Manseikaku Hotel Lake Side Terrace

Longevity Hand & Foot Bath

750 m

142-130 Toyako-onsen

Toyako Summit Memorial Museum

1.3 km

53 Toyako Onsen

Emmusubi no Teyu

880 m

144-71 Toyakoonsen

Toyako Mt. Yotei Viewpoint

1.3 km

105 Toyako Onsen

Shiawase no Teyu

1.0 km

33 Toyako Onsen Toya Kanko Hotel Entrance

Longevity & Happiness Hand Bath

1.1 km

Mount Yosomi

610 m

144 Toyako Onsen Hotel Grand Toya

Yakushi Nyorai Hand & Foot Bath

1.5 km

Japan

G8 Hokkaido Toyako Summit Memorial Museum

820 m

142 Toyako Onsen

Toron no Yu

1.5 km

142-5 Toyako Onsen

Konpira Crater Ruins Walking Trail

1.5 km

220 Toyakoonsen

100th Anniversary Toyako Onsen Monument

730 m

Park

Toyakoenchi

1.5 km

Toyako Onsen

Mt. Usu Funka Memorial Park

2.1 km

Zoo

Showa Shinzan Bear Ranch

3.7 km

Toyakoonsen

Kompirayama Walking Trail

1.5 km

Library

Mizumi Reading House

1.5 km

142-5 Toyakoonsen

Konpira crater disaster remains walking path

1.6 km

Toyakoonsen

Sakuragaoka housing complex ruins

1.6 km

Konpirayama

1.7 km

Sobetsu

Eco Museum 1977 Nenkazaniko Park

1.8 km

147 Toyako Onsen Hokkai Hotel

Longevity Hand Bath

1.9 km

Toyakoonsen

Ari-kun crater

2.0 km

184-5 Showashinzan

Mount Usu

2.5 km

Izumi

Usuzan West Craters Observatory

2.1 km

Sobetsu

Usu Volcano Observatory

3.2 km

Nearby

Toyako Onsen Toyakoonsen Nigiwai Hiroba

Lake Toya Onsen Illumination Tunnel

270 m

Park

Toyako Gurutto Chokoku Park

480 m

Spa Centre

Lake Toya Hot Spring

520 m

Restaurants

Hydune

250 m

70-6 Toyakoonsen

Reviews and Ratings

Feedback from previous guests about their experience

78%

liked the resort and would come back again

7.8/10

Very good

Rooms

5.4

Location

8.8

Service

6.2

Dining

8.4

Christopher

United Kingdom, February 2025

7.4/10

The hotel has an impressive entrance and lobby with breathtaking views of Lake Toya. The buffet meals were surprisingly good and filling, and the onsen spa was a highlight of our stay. However, the rooms were quite dated and in need of renovation, with issues like lumpy mattresses and cigarette smells lingering in the air, which detracted from the overall experience.

Rooms

5.0

The rooms were quite dated, and the mattresses were lumpy, making it uncomfortable to sleep. We had to make do by spreading comforters over the tatami deck.

Service

6.0

Service was adequate, but some staff interactions could be improved. There were issues with room requests that were not properly communicated.

Location

9.0

The hotel's location offers a stunning view of Lake Toya, making it a beautiful backdrop for our stay.

Dining

8.0

The buffet options for both breakfast and dinner were varied and delightful. We were pleasantly surprised by the quality of the food.

Facilities

9.0

The onsen spa and water park facilities were great, providing fun experiences for the entire family, especially with the stunning view of the lake.

Evelyn

United Kingdom, February 2025

8.2/10

Toya Sunpalace was a delightful stop on our Hokkaido trip. The views of Lake Toya were simply stunning from the lobby and our room, and the buffet dining was a highlight with a tremendous variety. However, I must mention the unfortunate experience with the smoking rooms, which was quite off-putting. Despite this, the onsen was a standout feature, making the stay enjoyable overall.

Rooms

7.0

Our room was spacious with a lovely view of Lake Toya and the Christmas lights, but it definitely felt a little outdated.

Service

8.0

The service was kind and accommodating, especially when I needed assistance with my room situation, though the language barrier was sometimes challenging.

Location

8.0

The hotel is slightly outside the main town area, but it faces the lake beautifully, enhancing the tranquility of the stay.

Dining

9.0

The buffet was fantastic, offering a wide range of options from sushi to pizzas, ensuring there was something for everyone.

Facilities

9.0

The onsen facilities were exceptional, especially with the outdoor baths overlooking the lake, and there was also a fun water park for kids.

John

United Kingdom, February 2025

7.0/10

Toya Sun Resort and Spa is a unique place with spectacular lake views and a stunning onsen experience. However, the experience is marred by the pervasive smell of smoke in many of the rooms, which detracts from what could be a pleasant stay. The dining options are commendable with excellent buffets, though the room conditions do not match the quality of the common areas. It's definitely a family-friendly spot, especially for those who enjoy water park fun, but be cautious about room selections.

Rooms

5.0

The rooms felt quite dated and had a musty smell, making it uncomfortable at times. The air conditioning didn't work well, causing the room to be warm and stuffy. The small window was also problematic, especially since we traveled with a toddler.

Service

5.0

Service was a mixed bag; while some staff were helpful, there were moments of confusion and a lack of friendliness from others. The language barrier could be a challenge.

Location

9.0

Location is fantastic with breathtaking views of the lake. It’s a bit out of the main town, but well worth it for the scenery and the beautiful onsen.

Dining

8.0

Dining was a highlight with a great buffet dinner and breakfast selection. The desserts were particularly impressive, making meals enjoyable.

Facilities

9.0

The onsen facilities were exceptional, providing various baths with stunning lake views. The mini water park was a hit, especially for families with kids.

Dominic

United Kingdom, October 2024

6.2/10

The hotel offers stunning views of Lake Toya, especially from the outdoor onsen, which I absolutely loved. The quick check-in and availability of a good range of amenities were positive aspects, but my experience was marred by the unpleasant smell of cigarette smoke in my room. The noise level during dinner buffet was also quite disruptive. Overall, it's a mixed experience with great views, but some serious drawbacks.

Rooms

5.0

Unfortunately, the rooms were old and dilapidated, with a persistent smell of smoke despite requesting non-smoking. The state of the bathroom was particularly disappointing.

Service

5.0

The service experience was a bit of a struggle, especially with language barriers. Although some staff were accommodating, the communication was often frustrating due to the lack of English speakers.

Location

9.0

The location is fantastic, providing breathtaking views of Lake Toya from various parts of the hotel. The outdoor area where we could view the fireworks was a highlight.

Dining

7.0

The dining experience was quite good, with a wide variety of food options. However, the noise during the dinner buffet made it less enjoyable.

Facilities

6.0

The facilities were decent, with the onsen being a standout feature, but overall, the hotel felt dated and in need of refurbishment.

Barry

United Kingdom, October 2024

8.4/10

I had a fantastic experience at Toya Sunpalace! The view of Lake Toya from the lobby was just beautiful, even in the chilly winter weather. The buffet was spectacular, offering a diverse range of dishes. However, the limited English-speaking ability among staff made some communication tricky. Also, while the room was spacious, it lacked a bit in modernity, which was a slight drawback.

Rooms

7.0

The rooms were spacious and offered a lovely view of the lake, but they could use some updates.

Service

7.0

The staff were helpful, although the language barrier made things a bit challenging at times.

Location

9.0

The hotel is perfectly situated by the lake, offering stunning views and a great spot for summer fireworks.

Dining

10.0

The buffet dining experience was a highlight! There was so much variety, it was hard not to indulge.